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With Remote Assist – We instantly connect live to your system and help you solve the problem.

We connect to your system and see exactly what you see on the touch screen. This enables us to make adjustments that keep you in production, saving time and money!

Engineering

ONEX RF acts as an extension of your company. We work with you throughout the design and manufacturing phase to achieve the best engineering solutions to meet your process requirements.

Tech Support

Our experienced technicians visit our customers periodically after the system is delivered to provide Preventative Maintenance.

Documentation

Complete, well-documented manuals with diagrams are just one example how ONEX RF differentiates ourselves. Every ONEX RF system comes with comprehensive technical documentation in print and on CD.

Remote Assist

ONEX systems are designed to use Remote Assist. A support program through which we can add new features, modify programs or troubleshoot problems from the ONEX facility thus eliminating the need for travel and unnecessary down time.

We are happy to provide: Technical support in the identification of spare parts

Troubleshooting Service

We offer prompt service to minimize system down time.

With our state of the art Remote Assist Program 99% of the time we have successfully identified and fixed system related problems from our office, remotely in less than an hour.

In case our serviceman isn’t available to troubleshoot the system remotely, we will schedule a service call to assist you within the first 24 hours.

Training

We offer unmatched services including, but not limited to, preventative maintenance, ensuring flawless operations with maximum productivity, and onsite training for our customers.

  • Comprehensive system training, including a complete operating manual in print, and on CD.
  • Free Preventative Maintenance for one year, as well as product warranty and service reporting.